ITIL is an acronym for Information technology Infrastructure Library. The course program generally offers delegates a set of best practices, the common terminologies as well as a set of recommendations that delegates can apply in IT service management. IT emphasizes the alignment of IT services with your business processes, goals as well as the needs of the organization. ITIL is commonly seen as a core tool that can facilitate organizational change as well as growth. With the ITIL Foundation and Exam training, you will learn about these best practices and knowledge in order to prepare yourself for the ITIL exams.
There are several volumes in the ITIL Foundation and Exam training where the core principles and best practices of ITIL are described in greater detail. These publications will cover the various phases which are involved in the ITIL Services Life Cycle which include the following:-
· The gathering of the customers’ requirements.
· Designing and implementing the IT service
· Ensuring service transition
· The service operation
· Monitoring and improvement in the service
Organizations that invest in ITIL Foundation and Exam training in order to boost the capabilities of their staff will most likely see a higher service quality level along with lower IT servicer costs. ITIL training is the surest way of getting value from your money when it comes to the IT investments for your organization.
ITIL was created in the 80s by a British Government agency as a way of bettering resource utilization and IT services thanks to the rapid advancements in IT technologies which were just about to enter their peak in the following decade. The ITIL framework of best practices, originally confined to applications in the government agencies, was rapidly adopted by numerous corporate entities in the 90s throughout Europe.
The second version of the ITIL framework or the ITIL v2 was released in 2001. This brought more developments into the earlier Service Delivery and Service Support ITIL volumes. This second volume or ITIL v2 created the foundation for the best practices in IT service management.
In 2007, the version 3 of the ITIL framework or the ITIL v3 was introduced into the IT service management industry. The unique development in this version was the “Lifecycle Approach” in the service management. There is a current version of the ITIL v3 which was introduced in 2011 and is an updated version of the 2007 version. This places a great emphasis on the business integration. There is also the introduction of the concept of Continuous Service Improvement or CSI which has been applied in this version. The new version also includes several updates and amendments that clarify various ITIL concepts thus making the ITIL volumes more accessible to users who might find it a bit complex.
There are many advantages of taking the ITIL Foundation and Exam training course program. This is the Foundation level of the course and through this, you will attain an entry level qualification that will offer you a general awareness of the ITIL framework including the main elements, concepts as well as the various terminologies which are used in the ITIL lifecycle. Passing this Foundation Exam offers you a general overview and working knowledge of ITIL.